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IBPAP tackles impact of AI, automation

By Bernie Cahiles-Magkilat The IT-business process management, the country’s second largest dollar earner, will tackle the impact of artificial intelligence and automation on jobs creation,…


CCAP ready to fight data security breaches

By Bernie Cahiles-Magkilat   The Contact Center Association of the Philippines (CCAP), which represents the voice-sector in the IT-business process outsourcing sector, yesterday said the…

Philippine one thousand-peso banknotes (Julian Abram Wainwright/Bloomberg / MANILA BULLETIN)

Weak peso good for IT-BPM industry

By Bernie Cahiles-Magkilat   The weak peso is working in favor of the IT-BPM industry as it improves profitability, narrows the competition gap with closest…

Call center agents (Mark Balmores / MANILA BULLETIN)

US to remain PH call center industry’s top partner

By Philippine News Agency Despite the inward-looking policy of United States President Donald Trump, the Philippines’ contact center sector projects the U.S. to remain its…