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Posts Tagged ‘CCAP’



IBPAP logo (Photo courtesy of www.ibpap.org)

IBPAP tackles impact of AI, automation

By Bernie Cahiles-Magkilat The IT-business process management, the country’s second largest dollar earner, will tackle the impact of artificial intelligence and automation on jobs creation,…

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CCAP ready to fight data security breaches

By Bernie Cahiles-Magkilat   The Contact Center Association of the Philippines (CCAP), which represents the voice-sector in the IT-business process outsourcing sector, yesterday said the…

Philippine one thousand-peso banknotes (Julian Abram Wainwright/Bloomberg / MANILA BULLETIN)

Weak peso good for IT-BPM industry

By Bernie Cahiles-Magkilat   The weak peso is working in favor of the IT-BPM industry as it improves profitability, narrows the competition gap with closest…

Call center agents (Mark Balmores / MANILA BULLETIN)

US to remain PH call center industry’s top partner

By Philippine News Agency Despite the inward-looking policy of United States President Donald Trump, the Philippines’ contact center sector projects the U.S. to remain its…