By Chino S. Leyco
State-run Social Security System (SSS) will further enhance its electronic service delivery as it targets to triple online transactions to 32.2 million in 2020 to reduce the pension fund’s overhead expenses and more convenience to pensioners.
In a briefing, Aurora C. Ignacio, SSS president and chief executive, said yesterday the target online transaction level next year is a significant jump from only 10.54 million as of June this year.
To attain the target, Ignacio said that SSS stated that they will enhance its electronic service delivery to accommodate additional online transactions and expand payment channels for the convenience of its paying members.
“We’d like to make sure that through the digitalization of our core service deliveries, we will be able to provide faster, easier, and accessible services for our members. Electronic services are beneficial to both SSS and our members and pensioners,” Ignacio said.
“SSS saves on overhead expenses while our members save time, money, and effort when they use our electronic facilities,” she added.
SSS data showed that from January to June this year, out of 37.16 million transactions, 26.63 million or 72 percent were over-the-counter while only 10.54 million or 28 percent were done through electronic channels.
“We recognize that it is a continuing challenge for us to shift our members and pensioners to use the self-service online facilities of SSS,” Ignacio said.
“We’re looking to turn the tables and make more members transact through online facilities instead of over-the-counter transactions. By 2020, we are targeting to triple the current 10.54 million web transactions to 32.2 million,” she added.
Data also showed that out of 14.95 million paying members of SSS for January to June, only 37 percent or 5.49 million individual members are registered on the website as of June 2019.
“We hope to increase this number to about 8 million in 2020 or an additional of more or less 3 million web-registered members,” Ignacio added.
The paying employers of 396,686 in the first six months, on the other hand, were all registered to the SSS web facility.
At present, SSS has six electronic channels accessible to members and pensioners. These are SSS Website – My.SSS, SSS Mobile App, Self-Service Express Terminal (SET) Interactive Voice Response System (IVRS), Text-SSS and Contribution payments through GCash.
“Usage of these electronic facilities has increased by 8 percent reaching 10.54 million compared to Jan to June data of last year. We’re hoping to further improve these numbers by 2020.” Ignacio said.
According to Ignacio, the SSS eyes to eliminate the use of checks for disbursement of benefit claims through PESONet transactions and its thru-the-bank program. She also mentioned that as part of its initial digitalization implementation, 33 branches of the SSS will be renovated with larger e-Center areas.