Teleperformance, the worldwide leader in omni-channel customer experience management, announced that Teleperformance in the Philippines has received certification as a Great Place to Work® by the Great Place to Work Institute®. Teleperformance in the Philippines is the first ever company in the Philippines to be certified as a Great Place to Work®.
Over 24,000 employees across Teleperformance’s 18 offices in the Philippines participated in an online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This was then followed by HR process audits and group discussions to assess the candid insights of employees.
The Great Place to Work Institute® is a global research and consulting company that provides benchmarks, standards, and executive advisory to enable organizations to create, sustain, and recognize outstanding workplace cultures. Companies are assessed and certified as a great place to work through surveys and focus group discussions with employees and leaders.
“It is with great pleasure to announce that Teleperformance has completed the assessment processes of the Great Place to Work® Institute and has reached the Certification level by achieving scores beyond the required threshold. Teleperformance in the Philippines has worked towards building a differentiated and great workplace – with true dedication, passion and creativity,” said Great Place to Work® Institute of Greater China CEO, Jose Carlos Bezanilla. “Congratulations for the hard work and the great moments that will come with this recognition.”
“The Great Place to Work® certification is a celebration of our values and the voice of our people. It is a true manifestation of our culture of caring and team spirit, as well as the inspiring work environment that is a key differentiator for us in the industry, said Travis Coates, Managing Director of Teleperformance Philippines. “In a highly competitive sector where people’s performance is key, this recognition is yet another example of how Teleperformance in the Philippines cares for our employees, who in turn care for our clients and their customers.”
Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: “To be the first company in the Philippines to be certified by Great Place to Work® is a tremendous honor. This recognition is a direct reflection of Teleperformance’s commitment to creating workplace environments that are best suited to our people’s needs and provide support for their success in serving our clients’ customers on every single interaction.”