By Madelaine B. Miraflor
Alorica, the largest provider of customer experience solutions to the US market, announced it is targeting to hire 10,000 Filipinos to serve its fast growing client base, and internal global support requirements.
The announcement of these new, incremental positions came during the company’s inauguration of its newest site in Makati City.
“After acquiring a competitor and integrating them into their business, most companies don’t experience immediate growth. That’s not our case ,” said Bong Borja, Asia Region President for Alorica.
“Alorica has been earning more business from our clients, and adding new clients. To meet the increased demand for our customer engagement experts, we need to expand rapidly here in the Philippines,” he added.
Headquartered in Irvine, California, Alorica is expanding its global workforce, which is located in 150 locations on five continents in 16 countries.
The newly built Alorica Center in Makati is a 58,000-square-foot property leased in collaboration with prime real estate property developer Majalco Inc. and top real estate brokerage firm Leechiu Property Consultants, Inc.
The formal launching of Alorica Center came with a major career fair at which hundreds of job seekers came to witness the unveiling of Alorica’s new site and participate in a fun recruitment event that was captured live on Facebook.
Alorica now operates 12 customer engagement centers in the Philippines capital Metro Manila and five sites in the equally progressive cities of Clark, Lipa, Cebu, Laoag and Davao.