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Telus commits to fostering diverse and inclusive working environment

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By Madelaine B. Miraflor

Outsourcing firm TELUS International Philippines (TIP) said it is committed to fostering a diverse and inclusive working environment for its employees, which could result to better customer service experience for its clients.

“TELUS International considers that team members feel more valued and thus engaged in a workplace that embraces them for who they are. It is the cornerstone of the success of our business,” said TIP Vice President for Brand Marketing and Culture Warren Tait.

From left to right: Site Director for TELUS Araneta Aparna Veera, TIP Facilities Director Pia Zapata, TIP Vice President of Operations Mirei Magallona, TIP Director of Strategy and Projects Eliza Repato, TIP Vice President and General Manager for Operations Rajiv Dhand, and TIP Human Resources Director Pam Donato during the first Connections Women Leaders Forum in TELUS Market! Market! last June 22.

From left to right: Site Director for TELUS Araneta Aparna Veera, TIP Facilities Director Pia Zapata, TIP Vice President of Operations Mirei Magallona, TIP Director of Strategy and Projects Eliza Repato, TIP Vice President and General Manager for Operations Rajiv Dhand, and TIP Human Resources Director Pam Donato during the first Connections Women Leaders Forum in TELUS Market! Market! last June 22.

“We offer team members a multitude of opportunities to grow and develop a career within a multilingual, young, and dynamic environment,” he added.

TIP said it wants its team members to express their individuality with confidence, and encourages them by creating resource groups to foster this diversity.

To do this, the multinational firm formed Spectrum and Connections Women’s Network.

Spectrum is TELUS International’s community of lesbian, gay, bisexual, transgender, queer, and allies (LGBTQA) with now 500 members.

Spectrum’s vision is to help TIP become the most LGBTQA-friendly company in the markets where they live, work and serve in.

The group ensures that TELUS International drives a positive impact as a global LGBTQA champion by empowering team members to work in a supportive and inclusive culture.

TIP’s Manila Chapter for Connections Women’s Network, on the other hand, supports the professional development of TELUS’s female team members and aims to be the employer of choice for all women.

The group’s population has steadily increased notably over the past year, and now has a growing number of influential members across five sites, which include female team members in leadership roles who connect with each other at networking events, volunteer together in their communities, and participate in leadership development opportunities.

Connections Women’s Network recently held their first Women Leaders Forum where they invited exceptional women leaders from TIP to share their thoughts and bring awareness to various challenges that women in the workplace all over the world face today.

These challenges include gaining success in traditionally male-dominated industries, gender-pay gap, excelling in leadership roles, work-life balance and success, and workplace harassment.

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