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Reduced tax perks worry BPO firms


By Bernie Cahiles-Magkilat

Reduction in the current tax incentives granted to outsourcing firms in the country will derail existing firms expansion and prospective investors’ plans as it will weaken the country’s competitiveness as an outsourcing destination, a leading global real estate consultancy services firm warned.

An analysis by Colliers International Group, Inc., the property management firm, stated that  removal of the current set of fiscal perks granted to outsourcing companies will derail existing firms’ expansion and prospective investors’ plans of opening shop in the country.

“Eventually, these will weaken the Philippines’ position as one of the most attractive sites for BPO and KPO operations in the world,” Colliers said.

Colliers International Group, Inc. (NASDAQ and TSX: CIGI) is an industry-leading global real estate services company. It provides a full range of services to real estate occupiers, owners and investors worldwide.

Several tax measures that intend to help the Philippine government bolster its revenues and eventually fund its ambitious infrastructure development program have been forwarded to Congress. Among the measures sponsored by the Department of Finance (DOF) is the rationalization of fiscal incentives awarded to foreign outsourcing firms operating in the country.

The first package of the DOF-sponsored tax reform program includes the removal of value added tax (VAT) exemption on BPOs’ sales and imports. Once the tax reform proposal is enacted, BPO firms’ transactions would be subject to a VAT equivalent to 12 percent of gross receipts. The removal of the zero-VAT status will hinder the government’s ability to attract more outsourcing investments.

These tax incentives have lured large Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) companies to set up shop in Metro Manila and other key urban areas across the country.

“While the proposal broadens the government’s revenue base, it diminishes the Philippines’ competitiveness as a major outsourcing hub,” Colliers said.

Colliers cited 9 Philippine cities included in the Tholons list of Top 100 outsourcing sites in the world.

Once the government rationalizes the fiscal perks, these urban areas would face stiffer competition from their ASEAN peers as they lose a major competitive edge and as other cities in the region try to lure companies by dangling a more attractive tax incentives package, it warned.

Among the emerging BPO hubs in the region that are competing for a greater fraction of the global outsourcing pie are Kuala Lumpur, Ho Chi Minh, Hanoi, and Singapore.

These ASEAN cities belong to the upper third of Tholons’ elite list. Aside from Metro Manila, which is regarded as the second most competitive BPO destination in the world, other Philippine cities included in the Tholons list are Cebu (7th), Davao (66th), Santa Rosa, Laguna (81st), Bacolod City (85th), Iloilo City (90th), Dumaguete (93rd), Baguio City (94th), and Metro Clark (97th).

Local government units (LGUs) and ICT councils have been aspiring to see their respective cities be part of the prestigious list, but this will never eventuate given the planned removal of the fiscal perks.

The real estate advisory group even noted that the planned reduction of incentives for BPO firms also contradicts the Duterte administration’s thrust of spreading more investments outside of the country’s capital.

“The purging of incentives currently given to BPO and KPO companies will also offset the positive impact of a couple of government-led initiatives that have raised the competitiveness of the Philippine outsourcing sector,” it added.

These include the enactment of the Department of Information and Communications Technology (DICT), Data Privacy Act, and Cybercrime Prevention Act; as well as the government’s plan of building a national broadband network (NBN).

The other parts of the Comprehensive Tax Reform Program are commendable as they intend to reduce both personal and corporate income tax rates; raise the Filipinos’ purchasing power; and create more jobs.

It urged the government not to focus on a single sector that has played a crucial role in boosting domestic demand and keeping the economy afloat amidst a precarious global economic environment.

“The country’s lawmakers should also consider the tax proposal’s impact on the country’s employment and dollar reserves,” it added.

At present, the entire outsourcing sector employs about 1.1 million Filipinos. In 2016, it generated $23 billion in revenues. These prop up retail and residential spending in the country. Their expenditures spill over to other segments of the economy, including telecommunications, banking and finance, and hotel and leisure.

It further warned that the removal of zero VAT benefit will put these economic gains in peril.

To bolster its analysis, Colliers even quoted a statement by Philippine Economic Zone Authority  Director General Charito Plaza in a forum it sponsored recently that the government is committed to keeping current policies and incentives for locators, but intends to encourage additional incentives through LGUs to spur development outside Metro Manila.

Colliers said that the PEZA chief has sought for the exclusion of PEZA-accredited buildings and locations from the removal of the 0% VAT rating.

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  • Alvic_Speaks

    The Philippines have an inherent advantage over other countries for BPO or knowledge outsourcing business. With the removal of tax perks, ‘bratty’ BPO companies are now threatening to leave and find other locations. Businesses that thrive on tax perks and incentives from government without developing or sprucing up their important capital (human resource) are unsustainable and will not last long. These are undesirables and should not get support from governments.

  • mozzarella

    We should definitely try to protect the BPO industry and keep the tax perks. Why tinker with success? The bpo industry is vital to the economy of the Philippines and its effects are spread to other sectors of the economy.

  • mozzarella

    More taxation can have a negative impact on the economy. But some infrastructures are really needed. So its a balancing act. For me, the less taxes the better.

    • Alvic_Speaks

      and where do you think government will get its budget to build infrastructure without taxes and other sources of revenue?.. hope we will not hear you complain about the traffic and destitute state of our airports and trains…